FAQs

Does My Sensory Art have a physical store?
Zofia and her support team operate My Sensory Art from her home shop in South Florida and sell her products on-line and person-to-person. Additional opportunities may arise in the future like hosting a pop-up shop or growing into a brick and mortar store front. Definitely keep up-to-date by subscribing here

How can I contact My Sensory Art?
The best way to reach us is via email at mysensoryartbyzofia@gmail.com.

PRIVACY AND SECURITY

Is My Sensory Art by Zofia’s website secure?

Security is important to us and we operate a secure site. All of your transactions are fully encrypted. We back up our files and we do not share any data with outside sources.

Can you tell me how My Sensory Art protects my privacy?

Your privacy is important to us and we do all we can to earn your trust. We carefully guard any information you give us and never share, sell or rent out any personal data. You can read our full privacy policy here.

ORDERING

What type of payment methods does My Sensory Art accept?
We accept: Visa, MasterCard, American Express, Discover, PayPal, Square and Stripe. All transactions are in US dollars. Sorry, we cannot accept mail-in orders, checks, money orders, cash or CODs.

Does My Sensory Art offer discounts?

My Sensory Art provides promotional discounts from time to time on-line, as well as through its social media pages. So, keep on the lookout or subscribe at mysensoryartbyzofia@gmail.com for updates.

Does My Sensory Art sell wands wholesale?
We offer significant savings on bulk orders of 10+ or 20+, as well as a commercial rate for third-party retail partners. Absolutely email us at mysensoryartbyzofia@gmail.com if you are interested. 

Can I order a custom sensory wand design?
Imagine the ability to customize your own design with Zofia and her creative team. We look forward to assisting you with your WAND-erful ideas. You can learn more about Custom Wands by clicking here.

SHIPPING

Please visit our page explaining our shipping and handling.

RETURNS AND EXCHANGES

What is My Sensory Art’s return policy?

Please visit our page explaining our refunds and exchange policy here.

SOCIAL MEDIA

We love it when you share your comments and feedback on our website (MySensoryArt.com) and social media pages (@mysensoryart) as we strive to better our business, build a strong community of entrepreneurs with disabilities seeking to create meaningful futures for themselves and share happiness with others. We would love for you to share your favorite picture with your sensory wand and tag @MySensoryArt, including #entrepreneurs #sharehappy in your posts. Because respectfulness is important to us, we ask you keep your sharing positive and constructive. If you have any concerns, please email us directly at mysensoryartbyzofia@gmail.com so we can become better at what we do.

mysensoryartbyzofia@gmail.com
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